CQC findings – “Records showed the service collected references from previous employers, proof of identity, criminal record checks and information about the experience and skills of the staff”.

Service User Survey – “Staff very good, very polite, and are helpful”, “Staff are well trained, I feel comfortable” “It’s not just a job, it’s more than that for staff”.

School SENCo – “I just wanted to get in touch to tell you how wonderful your carers were last night. They made our child feel really at ease and were a great help to our staff. Thanks!”

Professional view – “The carers provided by the agency have been skilled and trained to a standard where I have been confident that they can meet the needs of the children I refer, who often have very complex needs and challenging behaviour”.