Effective Date: 27/02/2026
Who We Are
Springcare Support Services Ltd (“Springcare”, “we”, “us”, “our”) provides:
- Regulated care services
- Supported living accommodation
- Child Contact Centre services
- Family support and outreach services
Springcare Support Services Ltd is registered with the Care Quality Commission.
For the purposes of the Data Protection Act 2018 and UK GDPR, Springcare Support Services Ltd is the Data Controllerof personal data processed in connection with our services.
Our Commitment to Privacy
We are committed to processing personal data lawfully, fairly, and transparently. We recognise the sensitive nature of the information we hold, particularly in relation to children, vulnerable adults, and individuals receiving care and support.
The Personal Data We Collect
Depending on the service provided, we may collect and process:
General Personal Data
- Names, addresses, and contact details
- Dates of birth
- Emergency contact details
- Referral information
- Attendance records
- Professional contact details
Special Category Data (Sensitive Data)
- Health and medical information
- Care plans and support needs
- Risk assessments
- Safeguarding information
- Disability information
- Court orders and legal documentation
- Behavioural and welfare observations
We only collect information that is necessary to provide safe and effective services.
Lawful Basis for Processing
We process personal data under UK GDPR using the following lawful bases:
Article 6 (General Data)
- Contractual necessity – to provide agreed services
- Legal obligation – safeguarding duties, regulatory compliance
- Legitimate interests – operating safe and accredited services
- Consent – where specifically required
Article 9 (Special Category Data)
- Where we process health or sensitive information, we rely on:
- Article 9(2)(h) – provision of health or social care
- Article 9(2)(g) – substantial public interest (safeguarding)
- Article 9(2)(b) – social protection law (where applicable)
How We Use Personal Data
We use personal information to:
- Deliver regulated care and supported living services
- Develop care plans and risk assessments
- Deliver supervised and supported contact sessions
- Safeguard children and vulnerable adults
- Communicate with families and professionals
- Produce contact session reports
- Meet CQC and NACCC regulatory standards
- Comply with court orders and legal obligations
- Improve our services
Sharing Personal Information
We may share personal data where lawful and necessary with:
- Courts and legal representatives
- Cafcass
- Local Authorities and Social Services
- Police
- Healthcare professionals
- The Care Quality Commission
- The National Association of Child Contact Centres
Information is shared strictly on a “need to know” basis and in accordance with legal and safeguarding requirements.
Regulatory bodies may access relevant records for inspection or compliance purposes but do not retain personal data beyond their statutory functions.
Data Retention
We retain personal data only for as long as necessary in line with:
- Legal requirements
- Safeguarding guidance
- Regulatory standards
- Our internal Data Retention Policy
When information is no longer required, it is securely destroyed.
Your Rights
Under UK GDPR, individuals have the right to:
- Access their personal data (Subject Access Request)
- Request correction of inaccurate data
- Request restriction of processing
- Request erasure where legally applicable
- Object to processing in certain circumstances
- Lodge a complaint with the Information Commissioner’s Office (ICO)
The ICO can be contacted at: www.ico.org.uk
Requests relating to data protection should be made in writing to:
Admin@springcaresupport.co.uk
Data Security
We implement appropriate technical and organisational measures to protect personal data. This includes secure record-keeping systems and controlled access to sensitive information in line with CQC fundamental standards.
While we take reasonable steps to protect information, no system can guarantee absolute security.
Website and Cookies
When you visit our website, we may collect limited information through cookies and analytics tools to improve website performance. Please refer to our Cookie Policy for further details.
Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.
Registered Address: 58 Sewardstone Rd, London, E4 7PR
Email: Admin@springcaresupport.co.uk
Phone: +44 0203 602 7350