To ensure you receive the best possible care, we have implemented a Care Coordinator system. This system is designed to work with you to identify your needs and create a Service User Plan that addresses those needs.
The Care Coordinator will serve as your advocate within our team, fostering a relationship built on trust and respect. They will conduct an assessment with you to gather information about your preferred name, personal circumstances, history, and both social and medical situations, all of which will be included in your Care Plan. We will also take note of your previous work, hobbies, and preferences regarding activities and food, allowing us to tailor a personal support and care program that aligns with your wishes.
Your Care Coordinator will be your primary contact for you and your main carer or family member. They are here to answer any questions you may have, assist with your daily care routine, and chat whenever you feel like it. Additionally, they will organise meetings to review your service user care plan with you and your loved ones, ensuring that your care is progressing well.
If you ever feel dissatisfied with your Care Coordinator, please let the Registered Manager know. They will handle the situation with care and confidentiality, and if necessary, a new Care Coordinator will be assigned to you.
